Contact Information

Last updated: July 13, 2026

Thank you for visiting Lucca Lige.

Our customer support team is available to assist with questions about products, orders, payments, shipping, returns, refunds and general store information.

Customer Support

Store name: Lucca Lige

Email: contact@luccalige.shop

Contacting Us About an Order

When contacting us about an existing order, please include:

• Your full name;
• Your order number;
• The email address used during checkout;
• A clear description of your request;
• Relevant photos or videos, when applicable.

Providing complete information helps us locate your order and respond more efficiently.

Response Time

We aim to respond to customer messages within 1 to 3 business days.

Response times may be longer during weekends, public holidays, promotional campaigns or periods of unusually high demand.

Important Information

Please send your message from the same email address used when placing your order whenever possible.

Do not send sensitive payment information, complete card numbers, passwords or security codes by email. Lucca Lige will never request your account password or complete payment-card details by email.

Returns

Do not return a product without contacting us first.

Return instructions must be requested by email. Packages sent to an unauthorized address may not be accepted or processed.

Contact Details

Lucca Lige
Email: contact@luccalige.shop