Privacy Policy

Last updated: July 13, 2026

This Privacy Policy explains how Lucca Lige collects, uses, stores and shares personal information when you visit our website, make a purchase, contact us or otherwise use our services.

By using our website, you acknowledge that your information may be handled as described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with our store, we may collect the following information:

• Name, billing address and shipping address;
• Email address and telephone number;
• Order details, purchased products and transaction history;
• Payment-related information processed by our payment providers;
• Messages, requests and communications sent to customer support;
• IP address, browser type, device type and operating system;
• Website activity, pages viewed, referral sources and interaction data;
• Cookie identifiers and similar technology data;
• Marketing preferences and consent records;
• Information required to prevent fraud and protect our services.

Lucca Lige does not directly store complete payment card details. Payments are processed by third-party payment providers according to their own terms and privacy policies.

2. How We Collect Information

We may collect personal information:

• Directly from you when you place an order, create an account or contact us;
• Automatically through cookies, pixels, log files and similar technologies;
• From payment processors, shipping carriers and service providers;
• From advertising, analytics and social media platforms where legally permitted.

3. How We Use Your Information

We may use personal information to:

• Process and deliver orders;
• Confirm payments and transactions;
• Provide order updates and customer support;
• Manage returns, refunds, disputes and warranties;
• Detect, investigate and prevent fraud or unauthorized activity;
• Improve our website, products, services and customer experience;
• Comply with accounting, tax, legal and regulatory obligations;
• Send marketing communications when you have provided consent or when otherwise legally permitted;
• Measure advertising and website performance;
• Protect the rights, security and property of Lucca Lige and its customers.

4. Legal Bases for Processing

Where applicable, we may process personal information based on:

• Performance of a contract: to process purchases and provide requested services;
• Legal obligations: to comply with tax, accounting and regulatory requirements;
• Legitimate interests: to operate, secure and improve our business;
• Consent: for certain marketing, advertising and cookie activities;
• Protection of legal rights: to prevent fraud and manage legal claims.

5. Cookies and Similar Technologies

We use cookies and similar technologies to operate the website, remember preferences, analyze website traffic, improve performance and provide relevant advertising.

Cookies may include:

• Essential cookies: required for checkout, security and website functionality;
• Analytics cookies: used to understand how visitors interact with our website;
• Preference cookies: used to remember language, region or display choices;
• Advertising cookies: used to measure campaigns and display relevant advertisements.

Where required by law, non-essential cookies will only be used after receiving your consent. You may manage cookie preferences through the cookie banner or browser settings.

6. How We Share Information

We may share information with trusted third parties that help us operate our business, including:

• E-commerce and website-hosting providers;
• Payment processors and fraud-prevention providers;
• Shipping carriers, fulfillment centers and logistics partners;
• Customer service and communication providers;
• Analytics, advertising and marketing providers;
• Technology, security and cloud-storage providers;
• Professional advisers, regulators, authorities or courts where required.

These providers may only access information reasonably necessary to perform their services and are expected to handle it securely and lawfully.

We do not sell personal information for money. Certain advertising or analytics activities may be considered a sale, sharing or targeted advertising under some privacy laws. Where applicable, you may request to opt out.

7. International Data Transfers

Our service providers may process information in countries other than your country of residence.

Where required, we use appropriate safeguards for international transfers, such as contractual protections or other legally recognized transfer mechanisms.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, prevent fraud and enforce agreements.

Retention periods may vary depending on the type of information and applicable legal requirements.

9. Your Privacy Rights

Depending on your location, you may have the right to:

• Request access to your personal information;
• Request correction of inaccurate or incomplete information;
• Request deletion of your personal information;
• Restrict or object to certain processing activities;
• Withdraw consent where processing is based on consent;
• Request a portable copy of certain information;
• Opt out of direct marketing;
• Opt out of certain targeted advertising or data sharing;
• Submit a complaint to the appropriate data-protection authority.

These rights may be subject to legal limitations. We may request information necessary to verify your identity before completing a privacy request.

To exercise your rights, contact us at contact@luccalige.shop.

10. Marketing Communications

You may unsubscribe from promotional emails by using the unsubscribe link included in the message or by contacting us.

Even after opting out of marketing, you may continue to receive transactional communications relating to orders, payments, shipping, security or customer service.

11. Security

We use reasonable administrative, organizational and technical measures designed to protect personal information.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

12. Children’s Privacy

Our website and services are not intended for children who are not legally permitted to enter into online transactions in their jurisdiction.

We do not knowingly collect personal information from children without appropriate authorization. If you believe a child has provided personal information improperly, contact us so that we can review and delete it where required.

13. Third-Party Links

Our website may contain links to third-party websites or services. Lucca Lige is not responsible for the privacy, security or content practices of third parties.

We encourage you to review their privacy policies before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, technology, services or legal obligations.

The updated version will be posted on this page with a revised “Last updated” date.

15. Contact

For privacy questions or requests, contact:

Lucca Lige
Email: contact@luccalige.shop